Do you offer contracts with guaranteed hours or zero-hours contracts?
We offer employee contracts with guaranteed hours in writing, starting from 16 hours per week for part-time contracts and we can offer full-time contracts at 35 hours per week. We DO NOT offer zero-hours contracts.
Other than the number of hours, are there any differences in the contracts?
Yes. Our full-time contracts require you to work two evenings during the week and two to three shifts every other weekend, both Saturday and Sunday. We can offer greater flexibility within our part-time contracts, however, flexibility can only be considered if your availability to work remains within the required hours of our clients’ care requests. Our part-time contracts require you to work one evening during the week and one to two shifts every other weekend.
Melody Care offers Starter Rates and Post Probation Rates:
North Hampshire Branches (Aldershot, Alton & Farnborough):
Our Starter Rates for working Monday to Friday are £9.50 per hour and on Saturdays and Sundays, £12.50 per hour.
Our Post Probation Rates (after 6 months of joining) for working Monday to Friday - £10.00 per hour and on Saturdays and Sundays, £13.00 per hour.
South Hampshire Branch (Winchester Branch only):
Our Starter Rates for working Monday to Friday are £10.50 per hour and on Saturdays and Sundays, £13.50 per hour.
Our Post Probation Rates (after 6 months of joining) for working Monday to Friday - £11.00 per hour and on Saturdays and Sundays, £14.00 per hour.
What is your recruitment process?
We have a two-part recruitment process. Initially, you will complete a questionnaire - available if you register on our website at www.melodycare.co.uk or go directly to the registration page by clicking the link below. Our Recruitment Manager will be in touch to support and help you with your application.
Once you have discussed your requirements with our Recruitment Manager, an interview with the local Registered Operational Manager to where you live, may potentially be arranged and if successful, our Recruitment Manager will offer you the position.
I don’t have any training, can I apply?
We offer all our new joiners, whether experienced or not, 35 hours of paid training at £8.75 per hour. The training forms part of your induction and you complete it prior to commencing any care work. We will continue to support the early stages of your development by arranging Work-Based Learning in your second week of work when your full pay-rate commences.
What is Work-Based Learning?
This is a chance for you to take your newly acquired knowledge and bring it into the workplace with the support of a colleague. You are also supported by having further weekly supervisions with your manager for 10 weeks.
How do you attend the induction?
We run the inductions monthly throughout the year. The induction date is your official first day with Melody Care. It is normally the first full working week of the month. Please note that Bank holidays can interrupt this on occasion.
To attend any of our inductions, you must have been offered a position with Melody Care. You will need to have completed the questionnaire and your interview to be offered a new opportunity with us.
If successful at interview, we assist you in completing your DBS (Disclosure and Barring Service) and reference checks. You are unable to commence the induction without background checks being completed.
How do you attend the induction and stay safe with the changing guidance around COVID 19?
At Melody Care, we fully appreciate how stressful and time consuming finding a new job can be at any time but particularly at the moment. Our staff are on hand at all times, to ensure you feel comfortable, safe and secure in your new working environment.
DURING COVID 19
To ensure the safeguarding of our staff and new employees, we now conduct our induction and training online to you within the safety of your own home, however, you will need to provide your own device for accessing the training.
On your first day with Melody Care, we will deliver a ‘Welcome Parcel’ to your door containing:
A welcome folder, a company work phone, a first aid kit, 2 tunics, a box of gloves, aprons, foot-covers, anti-bacterial gel, a hi-viz jacket, a personal attack alarm, an ID Badge holder & a retractable clip.
The week will continue with a flexible package of e-learning courses and online 1:1 support. You will also have the opportunity to attend organised Zoom meetings. These are arranged to introduce you to other new joiners who can support each other through the learning if required.
Do you offer additional training?
Yes. We offer professional development during your employment with us by offering further training in RQFs (better known as NVQs)*. We encourage support through RCF Level II, III and V.
Do you have any company benefits?
Yes. We offer holiday pay, a pension, uniforms, a phone, and petrol allowance of 0.35p per mile.
At key points throughout the year, we may offer attendance bonuses which our staff thoroughly enjoy the benefits of.
Can I increase my income beyond my guaranteed hours?
Yes. You are also welcome to any overtime that is available by advising your operational team on a weekly basis of additional hours you may have available in your week.
*Training for our part-time employees will depend on how many hours are agreed within the contract.
Can't find the answers to your questions?
Don't worry, we want to help and give you the information you need. You can call the Recruitment Manager on 07741 312 091 or email [email protected]. We will respond to your email within 24 hours from a working day. Please note if you email or leave a voicemail on a Thursday evening or a Friday, it may be the following Monday before you have a response. We will always do what we can to respond quickly to you.
Feedback from some recent Carer's who have joined us:
"I've really loved doing my training at home it worked amazingly around my kids all the training was so good too it was a lot to do but now it's all done. Thank you for your support, it's been good to know your only a message away if I've needed you" L.Smith, June 2020
"Thank you for your help during the Induction stage, the overall experience was very welcoming and enjoyable" M.Kingsley, May 2020