FAQ

Do you offer contracts with guaranteed hours or zero-hours contracts?

We offer employee contracts with guaranteed hours in writing, starting from 16 hours per week for part-time contracts and we can offer full-time contracts at 35 hours per week.  We DO NOT offer zero-hours contracts.

Other than the number of hours, are there any differences in the contracts?

Yes. Our full-time contracts require you to work two evenings during the week and two to three shifts every other weekend, both Saturday and Sunday.  We can offer greater flexibility within our part-time contracts, however, flexibility can only be considered if your availability to work remains within the required hours of our clients’ care requests.  Our part-time contracts require you to work one evening during the week and one to two shifts every other weekend.

PAY RATES

Melody Care offers Starter Rates and Post Probation Rates:

North Hampshire Branches (Aldershot, Alton & Farnborough):

Our Starter Rates for working Monday to Friday are £9.50 per hour and on Saturdays and Sundays, £12.50 per hour.

Our Post Probation Rates (after 6 months of joining) for working Monday to Friday - £10.00 per hour and on Saturdays and Sundays, £13.00 per hour.

South Hampshire Branch (Winchester Branch only):

Our Starter Rates for working Monday to Friday are £10.50 per hour and on Saturdays and Sundays, £13.50 per hour.

Our Post Probation Rates (after 6 months of joining) for working Monday to Friday - £11.00 per hour and on Saturdays and Sundays, £14.00 per hour.

What is your recruitment process?

We have a two-part recruitment process.  Initially, you will complete a questionnaire - available if you register on our website at www.melodycare.co.uk or go directly to the registration page by clicking the link below.  Our Recruitment Manager will be in touch to support and help you with your application.

Please click here to register.

Once you have discussed your requirements with our Recruitment Manager, an interview with the local Registered Operational Manager to where you live, may potentially be arranged and if successful, our Recruitment Manager will offer you the position. 

I don’t have any training, can I apply?

We offer all our new joiners, whether experienced or not, 35 hours of paid training at £8.75 per hour, prior to you commencing the care work and we will continue to support your development by arranging Work-Based Learning in your second week of work, followed by weekly supervisions with your manager for 10 weeks.

How do you attend the induction?

We run the inductions monthly throughout the year.  The induction date is your official first day with Melody Care.  Our next inductions for New Joiners are currently scheduled for:

• Monday 2nd March 2020; 
• Monday, 30th March 2020; and
• Monday, 10th May 2020.

To attend any of our inductions, you must have been offered a position with Melody Care by completing your questionnaire and an interview.  

If successful at interview, we offer you the position and assist you to complete your DBS (Disclosure and Barring Service) and reference checks.  You are unable to commence the induction without background checks being completed.  

The induction is 35 hours, you are paid £8.75 per hour for 35 hours of training but only some of that is required to be at our offices.  Monday to Wednesday 09:30 am to 4:00 pm and on a Thursday, 10:00 am to 2:00 pm. The remainder of the time can be worked from home on e-learning.  Please note that although we have outlined the normal induction structure, we are able to offer flexibility and support. 

Do you offer additional training?

Yes. We offer professional development during your employment with us by offering further training in RQFs (better known as NVQs)*.  We encourage support through RCF Level II, III and V.

Do you have any company benefits?

Yes. We offer holiday pay, a pension, uniforms, a phone, and petrol allowance of 0.35p per mile.  

At key points throughout the year, we may offer attendance bonuses which our staff thoroughly enjoy the benefits of.

Can I increase my income beyond my guaranteed hours?

Yes. You are also welcome to any overtime that is available by advising your operational team on a weekly basis of additional hours you may have available in your week.

*Training for our part-time employees will depend on how many hours are agreed within the contract.

Can't find the answers to your questions?

Don't worry, we want to help and give you the information you need.  You can call the Recruitment Manager on 07741 312 091 or email [email protected].  We will respond to your email within 24 hours from a working day.  Please note if you email or leave a voicemail on a Thursday evening or a Friday, it may be the following Monday before you have a response.  We will always do what we can to respond quickly to you.