Frequently Asked Questions about working for Melody Care


Do you offer contracts with guaranteed hours or zero-hours contracts?

We offer employee contracts with guaranteed hours in writing, starting from 16 hours per week for part-time contracts and we can offer full-time contracts at 35 hours per week. We do not offer zero-hours contracts.

Other than the number of hours, are there any differences in the contracts?

Yes. Our full-time contracts require you to work two evenings during the week and two to three shifts every other weekend, both Saturday and Sunday. We can offer greater flexibility within our part-time contracts, however, flexibility can only be considered if your availability to work remains within the required hours of our clients’ care requests. Our part-time contracts require you to work one evening during the week and one to two shifts every other weekend.

How much will I get paid?

North Hampshire Branches (Aldershot, Alton & Farnborough):
Monday to Friday £10.00 per 
Saturdays and Sundays £13.00 per hour

South Hampshire Branch (Winchester only):
Monday to Friday £11.00 per hour
Saturdays and Sundays £14.00 per hour

Can I increase my income beyond my guaranteed hours?

Yes. You are also welcome to any overtime that is available by advising your operational team on a weekly basis of additional hours you may have available in your week.

What is your recruitment process?

We have a two-part recruitment process. Initially, you will complete a register your interest and complete a questionnaire. Then our Recruitment Manager will be in touch to support and help you with your application.

You can register here.

Once you have discussed your requirements with our Recruitment Manager, an interview with the local Registered Branch Manager closest to where you live may be arranged, and if successful, our Recruitment Manager will offer you the position. 

I don’t have any training, can I apply?

We offer all our new joiners, whether experienced or not, 28 hours of paid training at £10.00 per hour. The training forms part of your induction and you complete it prior to commencing any care work. We will continue to support the early stages of your development by arranging Work-Based Learning in your second week of work when your full pay-rate commences.

What is Work-Based Learning?

This is a chance for you to take your newly acquired knowledge and bring it into the workplace with the support of a colleague. Your support continues from Supervisors and Managers who will be in regular contact with you.

How do you attend the induction?

We run the inductions twice monthly throughout the year. The induction date is your official first day with Melody Care. Please note that Bank Holidays can interrupt this on occasion.

To attend any of our inductions, you must have been offered a position with Melody Care. You will need to have completed the questionnaire and your interview to be offered a new opportunity with us.

If successful at the interview, we assist you in completing your DBS (Disclosure and Barring Service) and reference checks. You are unable to commence the induction without background checks being completed.  

How do you attend the induction and stay safe with the changing guidance around COVID-19?

At Melody Care, we fully appreciate how stressful and time consuming finding a new job can be at any time but particularly at the moment. Our staff are on hand at all times, to ensure you feel comfortable, safe and secure in your new working environment.

During COVID-19 Melody Care acted quickly to follow government guidelines in March 2020 and we were able to offer our Induction and Training Programme online. Please review our Covid-19 updates by clicking here: https://www.melodycare.co.uk/corona-virus-update/

Do you offer additional training?

Yes. We offer professional development during your employment with us by offering further training in RQFs (better known as NVQs)*. We encourage support through RCF Level II, III and V.

* Training for our part-time employees will depend on how many hours are agreed within the contract.

Do you have any company benefits?

Yes. We offer holiday pay, a pension, uniforms, a phone, and a petrol allowance of 40p per mile. At key points throughout the year, we may offer attendance bonuses which our staff thoroughly enjoy the benefits of.

Can’t find the answers to your questions?

Don’t worry, we want to help and give you the information you need. You can call the Recruitment Manager on 01252 979798 or email [email protected]  

We will respond to your email within 24 hours from a working day. Please note if you email or leave a voicemail on a Thursday evening or a Friday, it may be the following Monday before you have a response. We will always do what we can to respond quickly to you.